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Outage affecting custom domains

Incident Details
resolved
major
Sun Mar 22 2026 17:08:00 GMT+0000 (Coordinated Universal Time)
Mon Mar 23 2026 04:33:54 GMT+0000 (Coordinated Universal Time)
Users who are using a custom domain are currently experiencing an outage, all custom-domain services are offline at this time and we do not currently have an estimated recovery time. Updates will be posted here every 2 hours. In the meantime, please use a lyrdy.page or page.lyrdy.co domain for your services. We apologize for the inconvenience this may cause to your business. If you have a SLA with us, you will be credited for this outage.
Postmortem
This incident was started after our scheduled maintenance on cname.layeredy.com failed, we immediately attempted to fix this but were unable to due to issues upstream, we got in touch with them and sorted this out. - We lacked the understanding during this situation that our server image came with firewall rules setup to block ports 80 & 443 (web traffic), at the time that we had realized this; we had already been rate limited by one of our upstream providers and could not reattempt for an hour. Finally, after the rate limit ended, we were able to rerun the command to start serving traffic to custom domains and we noticed user sites returning to operation as they normally would.
Incident Timeline
resolved Mon Mar 23 2026 04:33:54 GMT+0000 (Coordinated Universal Time)
This incident has been resolved and all affected sites are back online
monitoring Mon Mar 23 2026 04:16:19 GMT+0000 (Coordinated Universal Time)
We believe we have resolved this incident and are now monitoring to confirm all domains that use cname.layeredy.com are coming back online.
identified Sun Mar 22 2026 21:31:12 GMT+0000 (Coordinated Universal Time)
Certain users have had their service restored already, we're working to get the rest of our users restored.
identified Sun Mar 22 2026 21:10:29 GMT+0000 (Coordinated Universal Time)
Users who are using a custom domain are currently experiencing an outage, all custom-domain services are offline at this time and we do not currently have an estimated recovery time. Updates will be posted here every 2 hours. In the meantime, please use a lyrdy.page or page.lyrdy.co domain for your services. We apologize for the inconvenience this may cause to your business. If you have a SLA with us, you will be credited for this outage.